How is order status different from tracking information?

 

Your Order Status is supplied by Harlowe & Hannah, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide Tracking Information which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination*. The tracking information is accessible from "Order Status / Tracking" on our website when it becomes available.

 

*Carrier-provided tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.

 

Finding Your Order Status

 

Find the status of your order by:

• Checking your email: You entered an email address during checkout. We will email this address to keep you up-to-date about the status of your order.

• Visiting the Harlowe & Hannah website: Go to our website and click on My Account at the top of any page. If you already have an account, sign in under the Registered Customers section. If you are not a registered customer or if you don't want to sign in, type your order number and ZIP code under the Order Status section. You may view information about your most recent orders (including tracking information), as well as past orders you've placed.

• Contacting us: If you still have questions about your order, please contact us.

 

Order Status

You can check the status of your most recent orders by visiting our "Order Status / Tracking" page. This is the easiest and fastest way to get the most current information regarding your order(s). Order status will also be communicated via order emails. When you click on My Account, you'll be prompted to sign in with your email address and password. After you sign in, click on Order Status. An order summary page will provide you with detailed information about your current order or past orders you've placed on the Harlowe & Hannah website. After your order is shipped a tracking number, if available, will be displayed. Depending on the method of shipment and the carrier, you can click on the tracking number to view the delivery status of your order. A shipping carrier may not have the ability to provide a tracking number for up to 48 business hours.

 

Emails About Your Order

After you place your order, you will receive emails about your order status. Below are some examples of emails you might receive:

• Order Acknowledgment. This email acknowledges that we have received your order.  Keep this email for your records and refer to it for next steps.

• Order Confirmation. This email confirms that we have received your order, and includes your order number. We recommend that you keep this email for your records. Order Confirmation will be sent for 'Ship It' items only.

• Payment Acknowledgement. This email confirms receipt of your payment and release of your order for processing and shipment.

• You Have Cancelled Your Order. This email confirms that your order has been cancelled at your request. Keep this email for your records.

• Unable to Process Your Cancel Request. This email is sent when we are unable to process your cancel request. This email will be sent for 'Ship It' items only.

• Distribution Center Confirmation. This email confirms inventory is available and item is being shipped from our warehouse to your selected  location. This is not an indication that your order has arrived, it is simply letting you know that your order is on its way to your selected destinantion.

• Shipment Confirmation. This email confirms that your order, or part of your order, has been shipped. If any items in your order were shipped separately, you will receive an email confirming the shipment of each item. The arrival time of your order depends on the shipping method selected, the item itself, and the destination address specified for the item.

• Important Notice About Your Order. There are a few reasons why you would receive this email, including: difficulty in processing your order, inability to ship your item(s) to the address provided, or cancellation of order. Should you receive a notice like this, please call our Customer Service Team at 1-888-492-7576  immediately for assistance.